How A Failed Poker Pro Built A $1 Billion Business
Guest: Ryan Bartlett – Co-Founder & CEO of True ClassicApple Podcasts Spotify
In this episode, I sit down with Ryan Bartlett, CEO of True Classic, to break down how they scaled to over $200M+ in annual revenue with a valuation approaching $1B.
We get into:
- The evolution of their marketing strategy from pure direct response to brand building
- How they leverage customer feedback to drive product development through their membership program
- Their unique approach to customer service and community building
- Website optimization strategies that helped increase AOV from $36 to $112
- Key operational insights on running a lean, efficient DTC brand
Enjoy the conversation!
Chapters:
00:00 Trailer01:20 Intro
01:42 Identifying the White Space
04:55 Mistakes in the First 12 months
06:02 Marketing Mix
09:19 Ad Library Breakdown
18:13 The Greatest Form of Marketing
23:56 Tips for Scaling a Company
37:28 Building a Strong Team Culture
40:11 The Lost Art of Customer Service
49:00 How Customer Feedback Shapes Strategy
53:57 Metrics That Matter Most
58:25 What Works in E-Commerce Today
01:17:24 Alternate Marketing Channels
01:23:22 Contrarian KPI's Everyone Overlooks
01:29:23 Managing Credit and Inventory Risks
01:27:34 Raising Equity and Debt
01:31:14 Retail Rollout Masterclass
01:34:30 Landing Major Retail Partnerships
01:47:04 What’s Next for True Classic
01:51:57 Lightning Round
02:10:23 How Big Can True Classic Be?
02:11:26 Outro
Guest: Ryan Bartlett, Co-Founder & CEO of True Classic
Instagram: https://www.instagram.com/ryanbartlett/ / https://www.instagram.com/trueclassic/
LinkedIn: https://www.linkedin.com/in/ryan-bartlett-03031989/
Website: https://trueclassictees.com
Instagram: https://www.instagram.com/ryanbartlett/ / https://www.instagram.com/trueclassic/
LinkedIn: https://www.linkedin.com/in/ryan-bartlett-03031989/
Website: https://trueclassictees.com
Get in Touch:
Instagram: https://www.instagram.com/openresidency/
LinkedIn: https://www.linkedin.com/in/markmastrandrea/
Website: https://openresidency.com/
Contact: info@openresidency.com
Instagram: https://www.instagram.com/openresidency/
LinkedIn: https://www.linkedin.com/in/markmastrandrea/
Website: https://openresidency.com/
Contact: info@openresidency.com
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